Privacy Policy

  1. General
  2. This privacy policy is written in the masculine form for convenience only, but refers equally to males and females.
  3. This website (hereinafter: "the Website") is operated and managed by L. Raphael Ltd., owned by Ronit Raphael – Science of Beauty, Wellness and Longevity (hereinafter: "the Company").
  4. Use of the website, including the purchase of products, receipt of services, and/or subscription to the newsletter, is subject to the provisions of this document.
  5. By using the website, the user declares that they have read and understood the terms of this document and that they agree to them in full and without reservation. If the user is under the age of 18, it is recommended to consult with a person over the age of 18 to ensure understanding of everything detailed below.
  6. The privacy policy terms in this document constitute an integral part of the website's terms of use.
  7. The purpose of this privacy policy is to present the manner in which the Company uses information received from the user while browsing this website and/or within the framework of services offered by the Company, while using the website, joining the Company's customer club, promotions and campaigns to which the user is exposed, or when information is provided by the user, which will be collected and stored in the Company's databases for the purpose of managing the service and the relationship with the user, operational and marketing needs, and/or any other purpose covered by this document.
  8. Collection and Use of Information
  9. The Company collects information that the user proactively provides, including: name, phone number, email address, payment details and methods, date of birth, ID number, gender, contact information, information received as a result of logging in via third parties (such as Google and Facebook), purchase history, information about incomplete transactions, as well as technical information about use of the website, such as – IP address, browser type, usage data, etc.
  10. The information is used for the purpose of supplying the products and services ordered, managing the relationship with the user, including responding to inquiries, personalizing the user's experience, marketing, direct mail, sending messages and updates, satisfaction surveys, market research, maintenance, improvement and development of the website, fraud detection, direct mail and sending customized offers, whereby use of the website shall be regarded as the user's explicit consent to everything detailed in this document. Any user may request, at any time, to be removed from the Company's mailing list by sending a notice to that effect to the Company at the following email address:
  11. thejaffaspa@l-raphael.com (hereinafter: "the Company's Email").
  12. In order to enable access to certain services of the Company, via various communication devices (desktop computer, laptop, mobile phone, etc.), the user may be required to grant permissions that include, among others:
  13. Access to identifying data of the device from which the user is communicating, for the purpose of unique identification and verification;
  14. Access to the camera for the purpose of scanning barcodes;
  15. Location services for the purpose of providing services based on the user's location;
  16. Access to push notification services, for the purpose of receiving push notifications about services and activities that may interest the user.
  17. The user will have the option of blocking such access, in all or some of the means, but should take into account that preventing such access may affect the manner in which the Company's services are provided to the user.
  18. Information Security
  19. The Company implements advanced and accepted security measures to protect the personal information of users, in accordance with the Protection of Privacy Law, 5741 – 1981 (hereinafter: "the Privacy Protection Law") and the Protection of Privacy Regulations (Data Security), 5777-2017 (hereinafter: "the Privacy Protection Regulations").
  20. The Company is unable to guarantee absolute immunity from intrusion into its systems or exposure of the information to third parties, and the user declares that they are aware of this, including all attendant implications, and agrees to it. If anything is unclear to the user, they are invited to contact the Company for a response to any question or issue in this regard.
  21. Disclosure of Information to Third Parties
  22. The Company will not disclose information to third parties except in the following cases:
  23. For the purpose of supplying the services and products, for example – to clearing companies, postal services, courier companies, etc.;
  24. To the extent the user's explicit consent is obtained;
  25. At the request of the authorities empowered to do so by law;
  26. For the purpose of processing information via profiling methods to analyze user preferences;
  27. For the provision of services and benefits, and the operation of the Company's customer club or one operated in cooperation with other companies;
  28. When the Company determines that disclosing the information would help prevent or mitigate damage that may be caused to the Company and/or to third parties;
  29. In the event that the Company sells and/or assigns its rights to third parties, whether in whole or in part;
  30. For the purpose of legal protection of the Company's rights.
  31. User Rights
  32. Under the Privacy Protection Law, the user is entitled to review the information collected about them and to request that it be corrected and/or deleted. Such requests may be sent in writing to the Company's email.
  33. Cookies
  34. For the purpose of proper operation, improving the user experience, customizing advertisements and content, verifying user identification details, and preventing fraud, the website uses cookies and similar files, as well as statistical analysis. The user may change their browser settings to block the use of cookies on the Company's website; however, this may detract from the user's experience on the website. The user is invited to contact the Company for assistance regarding options for reducing exposure to cookies.
  35. Cookies are text files created by the user's browser or application. Some cookies expire at the end of the session, while others remain stored in the memory of the user's device. Cookies are used to collect a variety of information about and regarding the user, including - the pages visited, browsing habits on the website and other websites, and the pages and actions performed by the user. Cookies operating on the website may also be placed by third parties such as Google or Facebook.
  36. Disclosure and Disclaimers Regarding Medical Liability
  37. The information on the website is intended for general and marketing information purposes only and does not constitute medical, professional, or personal advice. Before using any cosmetic product or undergoing any cosmetic treatment, the user is advised to consult qualified professionals. The Company is not responsible for any direct or indirect damage caused as a result of improper and/or unsuitable use of products or the performance of a cosmetic treatment.
  38. Copyright and Intellectual Property
  39. All copyright and intellectual property rights in the website, including texts, images, graphic design, trademarks, and software, belong solely to the Company.
  40. Changes to the Policy
  41. The Company reserves the right to change and update this document from time to time. Use of the website after the publication of updates constitutes the user's consent to the terms, as updated from time to time.
  42. Governing Law and Jurisdiction
  43. The laws of the State of Israel shall apply to all the terms contained in this document. Jurisdiction over any dispute relating to this document is vested in the competent courts of the Tel Aviv-Jaffa district.