Accessibility Statement

Accessibility Arrangements – Ronit Raphael by L.RAPHAEL

Ronit Raphael by L.RAPHAEL makes every effort and invests significant resources to provide all of its customers with equal, respectful, accessible, and professional service. In accordance with the Equal Rights for Persons with Disabilities Law, 5758-1998, and the regulations enacted thereunder, considerable effort and resources are invested in implementing the required accessibility accommodations, so that a person with a disability can receive the services provided to all customers independently and equally.
Ronit Raphael by L.RAPHAEL is committed to continuous improvement. If you encounter any difficulty or have a suggestion for improvement, we would be happy to hear from you — please contact us.

Accessibility Arrangements at the Branch

Below are the accessibility arrangements in place at The Jaffa Hotel and the spa, located at 2 Louis Pasteur Street, phone 03-7785633

Parking: The hotel has an adjacent underground parking garage with valet parking service for the convenience of all hotel guests. In addition, for tall vehicles with a wheelchair lift, parking is available at the hotel entrance or in the parking lot opposite the hotel. The hotel has accessible entrance and exit doors.
At the main entrance on Louis Pasteur Street, a hotel employee is present 24 hours a day, seven days a week, whose role is to accompany any guest with a physical or sensory disability from the entrance to reception / the accessible reception area and to the elevator.
Treatment rooms and spa facilities:
The spa has an accessible restroom with handrails on the sides of the toilet, and an accessible shower with a designated folding chair, as well as an accessible toilet seat.
The treatment beds are electric and adjustable.
Public areas and restaurants:
All public areas and hotel restaurants located between the modern wing and the historic wing are adapted for accessible use.
Hotel elevators: Equipped with a destination control system, a visual display, and an option for the displayed text to be read aloud via a PA system. There is a button for accessible use in the elevator control panel. Inside the elevator, a PA system announces the floor at which the elevator stops and the main services available on it.
Swimming pool: At the entrance to the pool area there is an accessible ramp for wheelchair use. In addition, the entrance door has a button to call for help in opening the door when needed.
The swimming pool has an accessible lift chair – to use the chair, please contact the lifeguard. The pool area also has a staircase with a handrail. The pool area also has an accessible restroom and shower unit.
Accessibility for the hard of hearing: Hearing assistance systems are installed at the reception desk and in public areas.
Guide animals: The hotel allows guide animals to enter all areas.
The hotel and spa staff will be happy to assist guests with any request regarding accessibility arrangements.

Accessible Customer Service

Service animals intended to assist a person with a disability are permitted to enter the reception area.
Guide dogs for the blind are permitted entry.
Those eligible may receive an exemption from waiting in line upon presentation of appropriate identification.
If needed, you may approach service representatives at the stations for assistance in filling out forms.
You may contact the accessibility coordinator to request that information be made accessible in formats suited to your disability.
Employee training for accessible service - Training sessions are held to familiarize staff with accessibility issues, raise awareness among employees, and provide practical tools for delivering accessible service.
Accessible telephone hotline at 03-7785633 – the voice response has been made accessible so that information is conveyed in clear language and without background music.
Additional means of contact- There are several additional ways to get in touch:
In-person service - Reception hours are Sunday-Thursday, between 09:00-19:00
Phone: 03-7785633
Email: Telaviv@r-raphael.com

Website Accessibility

An accessible website is one that enables people with disabilities and elderly people to browse with the same level of efficiency and enjoyment as all other users. In Israel, there are approximately 1.6 million people with disabilities, of whom approximately 751,000 are of working age (20-64). The statistical data indicate significant gaps between people with disabilities and people without disabilities in all areas of life.

Ronit Raphael by L.RAPHAEL believes in and works toward equal opportunity online for people with a variety of disabilities and people who rely on assistive technology to use a computer.

Information About the Website's Accessibility

This website meets the requirements of the Equal Rights for Persons with Disabilities Regulations (Service Accessibility Accommodations), 5773-2013.
Accessibility accommodations were implemented in accordance with the recommendations of Israeli Standard (IS 5568) for internet content accessibility at level AA and the international WCAG 2.0 document.
Tests were conducted for optimal compatibility with the Chrome browser.
The website provides a semantic structure for assistive technologies and supports the standard usage pattern for keyboard operation using the arrow keys, Enter, and Esc to exit menus and windows.
Adapted for display in common browsers and for use on mobile phones.
For the best browsing experience with screen reader software, we recommend using the most up-to-date version of NVDA.
Documents or videos uploaded to the website before October 2017 may not be fully accessible. If you encounter such a document or video, you may contact the spa's accessibility coordinator: Elza Chazan, Spa Manager
Phone: 03-7785633, Email: Elza@l-raphael.com
and we will make sure to make the information accessible to you.
Providing information in an accessible format - The company offers its customers the option of receiving information in accessible formats. Providing the information is free of charge and intended for people with disabilities. For inquiries and information regarding accessibility, you may contact the company's accessibility coordinator, whose details appear later in this statement.
Accessibility testing and consulting were performed by A2Z Accessibility and Digital Marketing

Ways to Submit Requests and Suggestions for Improvement Regarding Accessibility

Please note that we continue our efforts to improve the company's accessibility as part of our commitment to enabling the entire population, including people with disabilities, to receive the most accessible service possible.
If you encounter any problem or malfunction regarding accessibility, we would appreciate you letting us know, and we will make every effort to find a suitable solution for you and address the issue as soon as possible.